Privacy Policy for KlozetChat
Effective Date: October 27, 2025
KlozetChat (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of users (“you,” “your”) who access our website klozetchat.ug (the “Website”) or use our services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information in compliance with Uganda’s Data Protection and Privacy Act, 2019.
By using the Website, you agree to the practices described in this policy.
1. Information We Collect
When you use KlozetChat, we may collect the following information:
a. Personal Information
- Name, email address, phone number, and other contact details provided when registering or posting ads.
- Payment details if you purchase premium listings or services.
b. Account and Usage Information
- Account login credentials, profile information, and preferences.
- Ads you post, interact with, or save.
- Communication with other users through the platform.
c. Technical Information
- IP address, device type, browser type, operating system, and approximate location.
- Usage data such as pages visited, searches performed, and interaction with ads.
d. Cookies and Tracking
- Cookies, web beacons, and similar technologies to improve functionality, analyze usage, and personalize your experience.
2. How We Use Your Information
We use the information we collect for purposes including:
- Operating, maintaining, and improving the Website and services.
- Facilitating posting, searching, and managing classified ads.
- Communicating with you about your account, ads, or support requests.
- Personalizing content and delivering relevant advertisements.
- Preventing fraud, abuse, or illegal activity on the platform.
- Complying with legal obligations in Uganda or other applicable jurisdictions.
3. Sharing Your Information
We do not sell your personal information. We may share information in the following situations:
- Service Providers: Trusted third-party vendors who assist in operating the Website (e.g., payment processors, analytics).
- Other Users: Information you post publicly in ads or profiles may be viewed by other users.
- Legal Obligations: To comply with applicable laws, regulations, or legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Data Retention
- Personal data associated with your account and ads is retained as long as your account is active or as needed to provide services.
- Anonymized or aggregated data may be retained for analytical, security, or legal purposes.
5. Cookies and Tracking Technologies
KlozetChat uses cookies and similar technologies to:
- Remember your login and preferences.
- Analyze Website performance and usage patterns.
- Deliver personalized content and advertisements.
You can manage cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.
6. Security of Your Information
We implement reasonable technical, administrative, and physical safeguards to protect your information against unauthorized access, disclosure, or destruction. However, no method of data transmission over the Internet is completely secure, and we cannot guarantee absolute security.
7. User Rights
Under Uganda’s Data Protection and Privacy Act, 2019, you have the right to:
- Access your personal information.
- Correct or update inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal or contractual obligations.
- Object to certain processing activities or restrict the use of your data.
- Withdraw consent for processing where applicable.
To exercise your rights, contact us at info@klozetchat.ug.
8. Children’s Privacy
KlozetChat is not intended for children under 13 years. We do not knowingly collect personal information from children.
9. User-Generated Content Policy
- Users are responsible for the content of their ads, messages, or other contributions.
- You agree not to post content that is illegal, fraudulent, abusive, infringing, or harmful to other users.
- KlozetChat reserves the right to review, remove, or block any content that violates our policies or legal requirements.
- Publicly posted content may be visible to other users and may be indexed by search engines.
10. Premium Services Section
- KlozetChat offers premium services, including featured or highlighted ads.
- Payment information is collected securely through trusted payment providers and is never stored directly on our servers.
- Premium services are optional, and cancellation/refund policies are clearly stated at the point of purchase.
- We may use payment data only for processing transactions and preventing fraud.
11. Fraud & Safety Section
- KlozetChat monitors user activity to detect and prevent fraud, scams, and abusive behavior.
- Users are encouraged to report suspicious ads, messages, or users via our support channels.
- We may suspend or terminate accounts involved in fraudulent or illegal activity.
- KlozetChat is not responsible for direct transactions between users; users should exercise caution when dealing with other individuals.
12. Third-Party Links
Our Website may contain links to external websites. KlozetChat is not responsible for the privacy practices or content of these external websites.
13. International Users
If you access KlozetChat from outside Uganda, your information may be transferred and stored in jurisdictions with different data protection laws. We will take reasonable measures to ensure your information remains protected.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with the “Effective Date” revised. Continued use of the Website constitutes acceptance of any changes.
15. Contact Us
For questions regarding this Privacy Policy, your personal information, or reporting content or safety concerns, contact:
KlozetChat
Email: info@klozetchat.ug
Website: https://klozetchat.ug
